WinCrown Privacy Policy

At WinCrown Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit wincrown.com, register for an account, or use our services. By using our platform, you agree to the practices described below.

Who We Are

WinCrown Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (E-gaming licence No. 0000002). Please note that certain Paysafe transactions are processed by Tronabriz Limited, acting as our authorised payment processor. If you have questions regarding how we handle your data, you may contact our Data Protection Officer at DPO@novatrixsrl.net.

Information We Collect

When you create an account or search for "wincrown login" to access your existing profile, we collect several categories of information necessary to provide our services safely and legally.

• We collect registration details such as your full name, date of birth, address, phone number and e-mail address.
• We gather identity verification documents, including a government-issued photo ID, proof of address, and proof of payment method, as required by our KYC procedures.
• We record your transaction history, including deposits, withdrawals, and bonus activity linked to your WinCrown account.
• We track gameplay data, such as games played, wager amounts, and session duration.
• We collect technical information, including IP address, device type, browser version and login timestamps, particularly relevant if you use the WinCrown app or WinCrown casino app on mobile devices.
• We may record communications you have with our customer support team via live chat, e-mail or our Telegram bot.

How We Use Your Information

Here at WinCrown, we use your personal data for legitimate business purposes connected to operating a licensed online casino. Our WinCrown platform relies on this data to verify your identity, process transactions, and personalise your gaming experience.

• We use your information to verify your identity and comply with anti-money laundering and KYC obligations.
• We process deposits and withdrawals through our supported payment methods, including Mastercard, Visa, Skrill, Neteller, and cryptocurrencies via CoinsPaid.
• We use your contact details to send you account notifications, security alerts, and information about your win crown casino bonus offers, provided you have not opted out of marketing communications.
• We analyse gameplay data to detect fraud, prevent problem gambling, and improve our loyalty program and Comp Points system.
• We use technical data to maintain the security and performance of our website and the WinCrown casino app.

Legal Basis for Processing

Our WinCrown casino processes personal data based on several legal grounds, including the performance of our contract with you, compliance with our regulatory and licensing obligations, our legitimate interests in preventing fraud and ensuring platform security, and, where applicable, your consent for marketing communications such as information about a wincrown casino bonus or a wincrown casino no deposit bonus.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating WinCrown Casino, including payment processors such as Tronabriz Limited, identity verification providers, game providers, regulatory authorities, and law enforcement agencies where required by law. Any third party we work with is contractually obligated to protect your data in accordance with applicable data protection standards.

International Data Transfers

Because our WinCrown casino serves players across Australia, Canada, and Europe, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operator is based. We take appropriate steps to ensure that any such transfer is conducted with adequate safeguards in place, consistent with recognised international data protection frameworks.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory and legal obligations. Account and transaction records are typically retained for the period required under our licensing framework, even after account closure or a period of inactivity, such as the twelve-month inactivity period referenced in our Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by WinCrown Casino. Our WinCrown team is committed to honouring these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You may withdraw consent at any time where processing is based on consent, such as marketing about a wincrown no deposit bonus or wincrown casino no deposit bonus offer.

To exercise any of these rights, please contact us at support@wincrown.com or our Data Protection Officer at DPO@novatrixsrl.net. We aim to respond to all reasonable requests within a reasonable timeframe.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and improve your experience across desktop and mobile browser versions of WinCrown Casino. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site, including features related to the WinCrown app.

Data Security

WinCrown Casino implements administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Restricted Territories and Compliance

Our services are not available to residents of certain restricted countries, and we process data in accordance with applicable regulations in our target markets of Australia, Canada, and Europe. We reserve the right to request additional verification, including phone or e-mail confirmation, and may lock an account if we cannot reach a player within two weeks of a verification request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of WinCrown Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at support@wincrown.com, available 24/7 via live chat, e-mail, or our Telegram bot. For data protection specific inquiries, contact DPO@novatrixsrl.net.